FAQs

Help Center

Ordering:

How secure is my personal information?

What if I typed the wrong email address?

Are there any exchange rates?

How secure is my online order?

How do I cancel my order?

When will my order arrive?

How do I track my order?

What do I do if I have missing items in my order?

I'm having difficulty placing an order online, do you take phone orders?

I've sent you an email, when will you reply?

Shipping & Customs:

When will my order be processed?

Will I be charged with customs and taxes?

My order still hasn't arrived I think it's lost?

Returns:

How do I return an item?

Will shipping be covered for my return?

What if the item(s) I received are defective, incorrect or damaged?

How long is the return process?

When will I receive my refund?